Privacy Policy

1. Overview

This Privacy Policy explains what information AlphaChart Pro collects when you use the platform, why we collect it, how it is stored, and the choices you have. We keep data collection to what the Service genuinely needs to analyse charts, deliver your account, and verify payments.

2. Information We Collect

We never ask for and do not want your wallet private keys, seed phrases, or exchange passwords. Never share those with anyone, including anyone claiming to represent AlphaChart Pro.

• Account information: your email address, display name, app role, and the login method you use (email/password or a social sign-in provider).
• Chart images you upload: the screenshots you submit for analysis.
• Analysis details: the asset pair, timeframe, trading style, risk tolerance, strategy, leverage, and the structured analysis generated for you — plus any outcome you log (Win, Loss, Breakeven), exit price, and private notes you write.
• Payment information: the plan you selected, the amount, the transaction ID (TxID) you submit, and the payment screenshot you upload so an administrator can verify the transfer. Card details are never collected because payments are made directly in USDT.
• Watchlist and settings: the assets you track and your saved defaults.
• Usage and analytics data: events such as a chart being analysed or a session starting, used to measure how the platform is used.
• Technical data: standard information needed to operate and secure the Service, such as your browser session and authentication token.

3. How We Use Your Information

• To generate your chart analysis and return the result to you.
• To create and secure your account, and to keep your analysis history and performance statistics available to you.
• To verify USDT payments and activate the plan you purchased.
• To send transactional emails, such as account verification, password reset, and trade-outcome notifications you have enabled.
• To monitor reliability, prevent abuse, and enforce our analysis limits.
• To measure aggregate usage of the platform so we can improve it.

4. AI Processing and Service Providers

To produce an analysis, your chart image and the trading context you provide are sent to third-party AI model providers that generate the response. Those providers process the content to return the analysis and are not authorised to use it for their own purposes.

Payment proofs you submit are stored in our app storage and reviewed by an administrator for verification. We also rely on infrastructure and email-delivery providers to run the Service and on analytics tooling to measure aggregate usage.

5. Why We Are Allowed to Process Your Data

We process your information to perform the contract we have with you (providing the Service and your subscription), on the basis of our legitimate interests (securing the platform, preventing abuse, and improving the product), and with your consent where required — for example for optional email notifications, which you can turn off at any time.

6. Data Retention

Analysis records, history, and performance data are kept while your account is active so your statistics stay meaningful. Payment records are retained for as long as needed to demonstrate that a subscription was paid for and to satisfy accounting obligations. If you ask us to delete your account, we remove or anonymise your personal data except where we are required to keep specific records.

7. Security

Access to your analysis history is restricted to your account, and administrative access to payment submissions is limited to authorised administrators. Login and authentication are handled by the platform’s authentication service rather than by us directly.

No system is perfectly secure. Please use a unique password for your account and contact us immediately if you suspect unauthorised access.

8. Your Rights

To exercise any of these rights, contact us through the contact page.

• Request a copy of the personal data we hold about you;
• Correct information that is inaccurate;
• Request deletion of your account and associated personal data;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent.

9. Cookies and Local Storage

We use browser storage to keep you signed in (your authentication token) and to remember small functional details — for example, whether a signup conversion has already been recorded. We do not use it to build advertising profiles of you, and the app itself does not serve third-party advertising.

10. Children

The Service is intended for adults. It is not directed at anyone under 18, and we do not knowingly collect personal information from minors. If you believe a minor has created an account, contact us and we will remove it.

11. International Transfers

The Service and its providers may process your information in countries other than your own. Where required, we rely on appropriate safeguards for such transfers.

12. Changes to This Policy

We may update this policy from time to time. When we do, we revise the "last updated" date at the top of this page.

13. Contact

For any privacy question or request, reach us through the contact page or our Telegram channel.